Zoom webinar integration workflow add contact to zoom or webhook action?SOLVE
Mar 1, 2019 12:44 PM
There is some confusion between what you are supposed to do to set up a workflow integration with Hubspot and Zoom to schedule a webinar. There are 2 instructions I've seen one from Hubspot and the other from Zoom. The one on Hubspot says to use "Add contact to zoom webinar" action in the workflow and the Zoom instructions say to use "trigger a webhook" action. The trigger a webhook action does not work in my instance. But what is the difference between the 2 actions? Also, if you want to run the invite email, landing page, thank you page, confirmation email through Hubspot instead of Zoom is there a unique identifier used so you know who actually attended the webinar and not just registered?
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Mar 11, 2019 7:32 PM
>> ANSWER FROM ZOOM SUPPORT <<
Thanks for contacting Zoom Support!
The two articles references in your link are disctinctly different integrations and only one article should be referenced when integrating zoom with hubspot. The zoom article referenced in this article:https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141... is for the legacy integration between zoom and hubspot. While this method will still work, Zoom and Hubspot can be integrated much easier using the Hubspot-Zoom app: https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q .
If users are using the Zoom app within hubspot (https://knowledge.hubspot.com/articles/kcs_article/integrations/use-hubspots-integration-with-zoom), please have them use the "add zoom contact method". If users are using the legacy integration: https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141..., please have them use a webhook.
I hope this helps answer your question. Please feel free to let me know if you need anything else!