Zoom webinar integration workflow add contact to zoom or webhook action?

SOLVE
ms3
Participant

There is some confusion between what you are supposed to do to set up a workflow integration with Hubspot and  Zoom to schedule a webinar. There are 2 instructions I've seen one from Hubspot and the other from Zoom. The one on Hubspot says to use "Add contact to zoom webinar" action in the workflow and the Zoom instructions say to use "trigger a webhook" action. The trigger a webhook action does not work in my instance. But what is the difference between the 2 actions?  Also, if you want to run the invite email, landing page, thank you page, confirmation email through Hubspot instead of Zoom is there a unique identifier used so you know who actually attended the webinar and not just registered? 

 

Hubspot's article - https://knowledge.hubspot.com/articles/kcs_article/integrations/use-hubspots-integration-with-zoom

 

Zoom's article - https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141...

1 Accepted solution

Accepted Solutions
MFrankJohnson
Solution
Thought Leader

>> ANSWER FROM ZOOM SUPPORT <<

 

Hi Frank,

Thanks for contacting Zoom Support!

The two articles references in your link are disctinctly different integrations and only one article should be referenced when integrating zoom with hubspot. The zoom article referenced in this article:https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141... is for the legacy integration between zoom and hubspot. While this method will still work, Zoom and Hubspot can be integrated much easier using the Hubspot-Zoom app: https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q .

 

If users are using the Zoom app within hubspot (https://knowledge.hubspot.com/articles/kcs_article/integrations/use-hubspots-integration-with-zoom), please have them use the "add zoom contact method". If users are using the legacy integration: https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141..., please have them use a webhook.

I hope this helps answer your question. Please feel free to let me know if you need anything else!

Thanks
Jose

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

6 Replies 6
MFrankJohnson
Thought Leader

HubSpot article looks accurate. Zoom article may need updating.

We notified Zoom and asked them to review this post.

Waiting ...

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
ms3
Participant

I did some testing. They both do the same thing. The way HubSpot mentions it populates a link but it is not a unique join link. The way Zoom references it populates a link that is unique per individual. 

 

But how can you share a calendar invite that would automatically populate this unique join link within it if you want to send confirmation emails via HubSpot after someone registers for a webinar? 

0 Upvotes
harroldhino
Participant

Did you ever get any clarification on this?

 

0 Upvotes
MFrankJohnson
Solution
Thought Leader

>> ANSWER FROM ZOOM SUPPORT <<

 

Hi Frank,

Thanks for contacting Zoom Support!

The two articles references in your link are disctinctly different integrations and only one article should be referenced when integrating zoom with hubspot. The zoom article referenced in this article:https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141... is for the legacy integration between zoom and hubspot. While this method will still work, Zoom and Hubspot can be integrated much easier using the Hubspot-Zoom app: https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q .

 

If users are using the Zoom app within hubspot (https://knowledge.hubspot.com/articles/kcs_article/integrations/use-hubspots-integration-with-zoom), please have them use the "add zoom contact method". If users are using the legacy integration: https://support.zoom.us/hc/en-us/articles/215930143?flash_digest=549e8ce3c40be6b49ed3e04c05ecf8b3141..., please have them use a webhook.

I hope this helps answer your question. Please feel free to let me know if you need anything else!

Thanks
Jose

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

DavidJEbner
Participant | Partner

Checking back in on this topic. Has this changed at all in 2020? Is the integration between Zoom and HS more atune to the integration between GTW and HS?

0 Upvotes
jassie
Contributor

Also curious about this. Mainly the fact of sending the confirmation email from HS and not Zoom since there are a bit more lay-out options in HS. Zoom is pretty plain.

0 Upvotes