Mar 3, 2020 6:25 AM
I've just run my first webinar on Zoom, with HubSpot integration. The app appeared to connect without problems, as I was able to register people from my HubSpot landing pages/form and sync the contact to Zoom via Workflow.
The problem i'm having is, after hosting my webinar on the Zoom side, the attendance data is not coming back in to HubSpot - i.e. no contact record shows any zoom attendance history.
Has anybody else had this issue? Is there something additional I need to do in order to get this information back into HubSpot?
Mar 11, 2020 10:07 AM
Are you still experiencing this issue? There was a known issue around the time that you were experiencing this issue.
If you are still stuck, please let us know. If you can share a screenshot of what you see when you filter your contacts based on the Zoom integration information, that would be great!
Mar 24, 2020 3:52 PM
Thank you for the information! If you can please direct message me example contacts so I can investigate their specific cases, what is showing and what should be showing, that would be great!
Apr 14, 2020 6:04 AM - edited May 1, 2020 3:16 AM
You can use a workflow trigger or an "If/then" branch called "Zoom: Webinar Attendance Event" which when you add the webinbar ID or name it will determine who attended the webinar and who didnt.
From there you can use teh workflow to send follow up emails, add contacts to lists etc etc
Apr 28, 2020 6:16 PM
Can anyone confirm if this is the case? It looked from the documentation that we could push registrants to Zoom from a Hubspot form and get attendance data back from Zoom into Hubspot via the integration.
Would like to confirm with the community that this is working before we start implementing/testing.
May 8, 2020 3:22 PM
Jun 16, 2020 8:28 AM
I tested this today and all of my contacts just went into the "not attended" branch. Even though 2 out of the 3 had attended. It looks like I will have to import the contacts from the internal Zoom reporting and create lists.
Another hubspot user recently submitted the idea to have an easier way to know if our contacts have attended/registered so it might be helpful to upvote it. https://community.hubspot.com/t5/HubSpot-Ideas/HubSpot-to-track-Zoom-Webinar-Attendance/idi-p/328695
Aug 14, 2020 4:24 AM
I actually chatted with HubSpot support on the issue - they went away and did some work that appeared to fix it. They didn't say what specifically, but the issue is now fixed and information flows both ways. Probably worth raising a support ticket and seeing if they can replicate a fix.
Nov 13, 2020 7:46 AM
Did anyone discover the secret code? This worked for me in September, but now it doesn't. The whole zoom intergration is a bit wonky - I mean, not allowing company name in an event registration?!?!?
Nov 16, 2020 2:43 AM
Are you making your registrations through zoom or through HubSpot forms? We collect any data we want through the hubspot forms and send it out on a registration landing page rather than using the ZOOM registration page. There are some other weird ways that you have to know in order to get all the information correctly in hubspot. In the workflows, you have to insert dashes inside the webinar code like in ZOOM but on the lists you need to make sure there is no space in between the numbers. That trick helped us pull the registered list. There is still a weird occurrence where we only use our own hubspot forms for registration but Zoom will still send over people who had access to their registration form(which was never shared).
Feb 18, 2021 10:51 AM
I've just found your post about the issue on Zoom, I am experiencing the same problem as you mentioned.
I want people to register only on my Hubspot form, so I turned off the "registration required" on Zoom. But by doing this, the workflow creating the contacts in Zoom is not working anymore, unless the "registration required" is turned on on Zoom. But in this last case, when the attendees click on webinar join link, they have to fill an other registration form from Zoom who enables access to the webinar. If I understood it well, you had the same problem. Did you manage to find a solution for this issue since your post in November? Thank you so much, Valentina