Marketing Integrations

crconnell89
Member

Why is the Shopify contact not syncing to Checkout Pending deal?

I'm working on setting up an abandoned cart email workflow in Hubspot and running into an issue where the potential customer from our Shopify store is not getting assigned to the deal. 

For example, when someone comes to our site, adds a product to their cart, moves to the checkout, enters their email in the "Contact Information" box, then abandons, that contact is created in Shopify and tied to the abandoned cart but, is not syncing to Hubspot.

Screen Shot 2022-08-03 at 2.19.16 PM.png

 

Screen Shot 2022-08-03 at 2.35.13 PM.png

 

The only thing that I can think of that might cause this is that we currently do not display the "Accept Email" checkbox at checkout.
Screen Shot 2022-08-03 at 2.36.40 PM.png

Any ideas why the contact is not getting assigned to the Deal?

0 Upvotes
3 Replies 3
Bryantworks
Key Advisor

Why is the Shopify contact not syncing to Checkout Pending deal?

Hey @crconnell89 (thanks for the tag @kvonloesecke).  In your app settings does HubSpot show any errors in the sync?  It should look something like this:

Bryantworks_0-1659702241592.png

 

Chris Bryant | Your Dedicated HubSpot Expert
crconnell89
Member

Why is the Shopify contact not syncing to Checkout Pending deal?

@Bryantworks No errors from what I can see. Digging around mapping, there was one notice.

Screen Shot 2022-08-05 at 9.53.14 AM.png

 

Screen Shot 2022-08-05 at 9.54.38 AM.png

 

0 Upvotes
kvonloesecke
Community Manager
Community Manager

Why is the Shopify contact not syncing to Checkout Pending deal?

Hi @crconnell89,

 

Thanks for reaching out to the Community! 

 

I can see that you currently have a ticket open with our Support team who are actively looking into this. I would encourage you to keep working with them as they have access to internal troubleshooting tools.

 

I also wanted to tag in our Shopify expert to see if they have any insight. 

Hi @Bryantworks - Do you know why the contact is not being assigned to a deal? Do you have any recommendations for @crconnell89?

Thank you!

 

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !