Using Zapier to remove registrant from GoToWebinar through HubspotSOLVE
Jul 4, 2019 8:58 AM - edited Jul 4, 2019 8:59 AM
Hey Hubspot Community
So we are trying to set up a webinar process so we can control every aspect from Hubspot.
So far I have been able to make sure that we can send all emails from Hubspot by making sure that the unique login code is moved onto a Hubspot property.
The next challenge is to make sure that if/when a registrant clicks the cancellation button in our mails it is registered in both Salesforce AND GoToWebinar.
I have used a CTA in Hubspot for our cancellation button, and have made a workflow where a person clicks the CTA, has it's campaign status in Salesforce changed to "Cancelled" and have the word "cancelled" set in a Hubspot property.
The thought was that i then made a Zap in Zapier that says If the property in hubspot is changed - Then the registrant is removed from GoToWebinar.
Easy enough i thought, but i can't seem to get it to work.
Does anyone have experience with this solution or know another way of making this work?
Thanks in advance
Solved! Go to Solution.
Jul 5, 2019 6:06 AM
I haven't worked with a GoToWebinar automation like this but I have had recent experience and issues with triggering Zapier via a Hubspot contact property change. My first piece of advice is to contact Zapier support to make sure your trigger is indeed still supported, in my case support for the property (last modified) that I was trying to trigger on had been removed.
If the above doesn't work out, another way to trigger Zapier is via Webhooks.
You create a Hubspot workflow that triggers when the contact property changes (allow re-enrollment) and this sends your contact data to a Zapier Webhook (which listens for data to be posted from your Hubspot workflow). Once your Hubspot workflow is triggering your Zapier webhook zap, you then continue with the GoToWebinar actions to remove the registrant.