Tracking Mailchimp Email Activity

SOLVE
Yanny
Member

We have integrated MailChimp with Hubspot as the integration page states and this seemed a no brainer:

 

"See Mailchimp email activity in HubSpot

Sync Mailchimp email activity including sends, opens, clicks and bounces to existing contacts in your HubSpot CRM. Use that email activity to create lists or enroll contacts in workflows based on those lists."

 

However, there is no explanation of how this is setup, there is just info on integrating forms and popups.  Having looked on the forum I am not even sure this is possible.

 

Can someone advise:

a. Is it possible to track opens, clicks etc from an email sent through Mailchimp

b. If so, how??

 

Thanks in advance

2 Accepted solutions

Accepted Solutions
Yanny
Solution
Member

Ok, I answered my own question 🙂

 

There is nothing you need to do, but to see the activity you need to make sure the Mailchimp integration is checked in the activity filters in your contacts.

 

2019-10-10_17-28-02.jpg

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andrus
Solution
Top Contributor

@fannib @RBush  You can create a List in Hubspot where you choose "Mailchimp:Open" as filter type. In case of an Active list this would auto-update with fresh email opens/clicks. 

Screenshot 2021-04-14 at 15.17.36.png

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19 Replies 19
Yanny
Solution
Member

Ok, I answered my own question 🙂

 

There is nothing you need to do, but to see the activity you need to make sure the Mailchimp integration is checked in the activity filters in your contacts.

 

2019-10-10_17-28-02.jpg

View solution in original post

jennysowyrda
Community Manager

Thanks for sharing @Yanny! 🙂 

0 Upvotes
chicagokalo
Participant

You are a lifesaver!!

0 Upvotes
Local-Prod
Participant

Hello, 

 

In my account even if I thick the case Mailchimp. The emailing sent does not appear in the contact. 

Would you please me to get this information?

Best. 

 

Local-Prod

0 Upvotes
rholdren
Member

Can you explain how I get to this screen?  I can't seem to locate it anywhere

0 Upvotes
Local-Prod
Participant

In the contact

Yanny
Member

Via the activity filters in the contacts page

octarine
Member

The Properties area has recently been updated, and the MailChimp integration no longer seems to be an option. Am I looking in the wrong place? Contacts > Properties.

 

Is this a custom setting only?

0 Upvotes
PamCotton
Community Manager

@octarine @rholdren 

 

For you to access the Mailchimp integration you will need to go inside a contact record and click in "filter activity" and filter by "integrations - Mailchimp"

mailchip.png

 

I hope this helps.

 

Kindly,

 

Pam

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marekzp
Participant

How long does it take for activity to appear? Should it be instantly, or every 15 minutes, or some other period of time? I'm asking as I have turned on that filter but no activity is showing, despite it showing in MailChimp.

Thanks!

0 Upvotes
PamCotton
Community Manager

Hi @marekzp 

I was able to confirm that the initial install will sync Mailchimp campaign activity from the past month.

 

Could you please provide the example you are looking at? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Kindly,

Pam

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laboheme
Member

Hello, 

 

I just turned on the "synch" with the Mailchimp integration as explained below (under Contacts/Activity). 

 

I sent an email campaign via Mailchimp last week. I synched today. 

 

Should my email activity from last week appear? You mention it will pull from last month.

0 Upvotes
marekzp
Participant
In my case it took a little time for the first sync to be completed. I'd recommend you wait a bit
PamCotton
Community Manager

Hi @laboheme ,

 

As @marekzp mentioned would be best to wait a few days to process this integration.

 

Kindly,

Pam

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laboheme
Member

Hello, 

 

1) FYI - I confirmed with HubSpot chat support that Mailchimp email campaigns sent before the integration will not appear in Contacts timeline. You would have to import manually to update the contact.

 

2) I sent a campaign 24 hours ago (with the integration made 15 days ago) and don't see anything appearing in the Contacts timeline either. Is it a question of waiting? How long?


Thanks

0 Upvotes
fannib
Member

Hi, 

I have integrated MailChimp with HubSpot. But I can only seem to see tracking information by clicking on each contact an email was sent to one by one. Is it possible to see MailChimp campaigns and track them in HubSpot. Like out of 200 emails sent how many were opened, bounced etc.? Thank you!

RBush
Participant

Hey, @fannib! Did you ever get a response to this?

 

I'm trying to see an overview of Hubspot contacts that open an email campaign, as well. Any tips, @PamCotton?

0 Upvotes
andrus
Solution
Top Contributor

@fannib @RBush  You can create a List in Hubspot where you choose "Mailchimp:Open" as filter type. In case of an Active list this would auto-update with fresh email opens/clicks. 

Screenshot 2021-04-14 at 15.17.36.png

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Jaineel
Member

I also need help with syncing outgoing emails from Mailchimp with Hubspot.

Scenario:
Hubspot account is registered with ID: a@example.com
Mailchimp account is registered with ID: 3@abc.com

I have integrated the two.

 

On my Mailchimp account, I schedule a campaign and send it via a@xyz.com to 5 contacts that weren't added on Hubspot.
Will the contacts get created on Hubspot automatically?

Even after adding a contact beforehand and then triggering a campaign via Mailchimp, Hubspot still didn't track the emails.

0 Upvotes