Sync part of Zendesk Tickets into HubSpot
Oct 8, 2020 6:54 AM
Has someone experience in importing Zendesk Tickets Information (not the whole Tickets, but just a selcted part of it) into HubSpot Contact Activity?
Our issue is that sometime our customers write in the Tickets reserved informations that cannot be seen from every user we have in HubSpot. The solution for us is to only show the link to the original Ticket in Zendesk, so that people with access to it can anyway read what the ticket is about.
This cannot be done with the integration available right now (https://app.hubspot.com/ecosystem/2588476/marketplace/apps/customer-success/help-desk/zendesk)
This is a test we made using the integration:
if we could just hide/delate the "Details" it will be perfect for us. The title, and update when solved, is everything we need, as the team solving the Tickets work directly in Zendesk and will use HubSpot only as support.
I'm searching for another solution right now, looking into using piesync, zapier or integromat.
Does anybody have another idea on how to solve this problem, or other tools I can research?