Sync Errors with Sales Force

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Occasional Contributor

I am getting sync errors saying that the user in SalesForce is inactive. This is the case as several sales reps have left. I can change the owner/user to myself but don't want to do so for opportunities so others can see the history. Any suggestions/workarounds?

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Esteemed Advisor

Hi, @AshleiValles. While reassigning records to an active owner is a best practice, there's another step you can try in the interim. Reactivate the deactivated user(s) in Salesforce, and on their user record, click Freeze. This will prevent the users from logging in to Salesforce, but would eliminate the inactive user sync error. 

 

Please note freezing a user still occupies an active license, since they need to be reactivated to freeze them. If you can temporarily spare the license, freezing will resolve your issue until you can reassign records, then deactivate that user. 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.

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Solution
Esteemed Advisor

Hi, @AshleiValles. While reassigning records to an active owner is a best practice, there's another step you can try in the interim. Reactivate the deactivated user(s) in Salesforce, and on their user record, click Freeze. This will prevent the users from logging in to Salesforce, but would eliminate the inactive user sync error. 

 

Please note freezing a user still occupies an active license, since they need to be reactivated to freeze them. If you can temporarily spare the license, freezing will resolve your issue until you can reassign records, then deactivate that user. 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.

View solution in original post

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Occasional Contributor

Thank you! That was helpful. 🙂