Single Email Inbox to Specific Slack

SOLVE
fabianps
Member

Hello!

I'm trying to connect an email address to a specific Slack channel.

These are the steps & actions I've taken:
1. Connect email to Hubspot 'Inbox'
2. Created a 'Contact' with Hubspot forwarding email '@...hubspot-inbox.com'
3. Associated 'Contact' with a 'Company'
4. Associated 'Company' with Slack channel

The problem seems to be that I'm not receiving any email in the 'Contact' itself, please see screenshot: https://prnt.sc/1zrcv3k

If the emails would appear here I assume the Slack integration would be working.

What to do? Many thanks!

Best regards,
Fabian

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @fabianps,

 

Unfortunately, I don't think the set up with the conversation inbox will work, if it does, it likely won't be reliable and could have some unintended effects ( = activities not being associated correctly to records). Conversations are by default not associated with the receiving address but the sending address.

 

You could also look into other ways of integrating email and Slack, e.g. Zapier, e.g. for Gmail here: https://zapier.com/apps/slack/integrations/gmail

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Hall of Famer

Hi @fabianps,

 

Why not connect the email and Slack directly? https://slack.com/intl/de-de/slack-tips/send-email-to-slack

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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0 Upvotes
fabianps
Member

Seems like a great idea, thank you Karsten for thinking like a genius. 😘

Best regards,
Fabian

0 Upvotes
fabianps
Member

Looks like we need the paid version of Slack to set this up, if there is any way to achieve this in Hubspot that would be awesome!

0 Upvotes
karstenkoehler
Solution
Hall of Famer

Hi @fabianps,

 

Unfortunately, I don't think the set up with the conversation inbox will work, if it does, it likely won't be reliable and could have some unintended effects ( = activities not being associated correctly to records). Conversations are by default not associated with the receiving address but the sending address.

 

You could also look into other ways of integrating email and Slack, e.g. Zapier, e.g. for Gmail here: https://zapier.com/apps/slack/integrations/gmail

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

fabianps
Member

Got it, just set it up with Zapier and works perfectly, thanks a bunch Karsten!