Marketing Integrations

fabianps
Mitglied

Single Email Inbox to Specific Slack

lösung

Hello!

I'm trying to connect an email address to a specific Slack channel.

These are the steps & actions I've taken:
1. Connect email to Hubspot 'Inbox'
2. Created a 'Contact' with Hubspot forwarding email '@...hubspot-inbox.com'
3. Associated 'Contact' with a 'Company'
4. Associated 'Company' with Slack channel

The problem seems to be that I'm not receiving any email in the 'Contact' itself, please see screenshot: https://prnt.sc/1zrcv3k

If the emails would appear here I assume the Slack integration would be working.

What to do? Many thanks!

Best regards,
Fabian

0 Upvotes
1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Single Email Inbox to Specific Slack

lösung

Hi @fabianps,

 

Unfortunately, I don't think the set up with the conversation inbox will work, if it does, it likely won't be reliable and could have some unintended effects ( = activities not being associated correctly to records). Conversations are by default not associated with the receiving address but the sending address.

 

You could also look into other ways of integrating email and Slack, e.g. Zapier, e.g. for Gmail here: https://zapier.com/apps/slack/integrations/gmail

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Lösung in ursprünglichem Beitrag anzeigen

5 Antworten
fabianps
Mitglied

Single Email Inbox to Specific Slack

lösung

Got it, just set it up with Zapier and works perfectly, thanks a bunch Karsten!

fabianps
Mitglied

Single Email Inbox to Specific Slack

lösung

Looks like we need the paid version of Slack to set this up, if there is any way to achieve this in Hubspot that would be awesome!

0 Upvotes
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Single Email Inbox to Specific Slack

lösung

Hi @fabianps,

 

Unfortunately, I don't think the set up with the conversation inbox will work, if it does, it likely won't be reliable and could have some unintended effects ( = activities not being associated correctly to records). Conversations are by default not associated with the receiving address but the sending address.

 

You could also look into other ways of integrating email and Slack, e.g. Zapier, e.g. for Gmail here: https://zapier.com/apps/slack/integrations/gmail

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

fabianps
Mitglied

Single Email Inbox to Specific Slack

lösung

Seems like a great idea, thank you Karsten for thinking like a genius. 😘

Best regards,
Fabian

0 Upvotes
karstenkoehler
Berühmtheit | Partner
Berühmtheit | Partner

Single Email Inbox to Specific Slack

lösung

Hi @fabianps,

 

Why not connect the email and Slack directly? https://slack.com/intl/de-de/slack-tips/send-email-to-slack

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes