Mar 15, 2020 9:03 PM
While it would be great to have a huge number of deals, we have over 118k Deals from June 2019 in our HubSpot Sales CRM that are all listed as Abandoned Cart. None of them have an associated Contact, Company or Product and there is a deal amount of $0. I have looked through some of them and they have really not a lot of insight and many of them came from an integration from a previous HubSpot instance. I am inclined to delete them all because the hug volume is interfering with Sales pipeline reporting.
Any thoughts why there might be so many Abandoned Carts with no customer information, no company information, no product information and a zero dollar amount?
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Mar 16, 2020 9:51 AM
Hey @cedaly, are you using the native Shopify integration or another partner? I believe that the native integration is logging all instances of a cart abandonment whereas other integrations might do a checkout abandonment (meaning you can send abandoned cart sequences).
If you see no benefit in these deals I would just delete them occasionally and then omit that stage/pipeline from your sales pipeline reporting.
Hope that helps!