Salesforce integration - no longer creating Accounts
a week ago
We have Hubspot set up to create both a Contact and the associated Account within Salesforce when a new enquiry comes in. This has traditionally been working, however within the last week, it has stopped creating the Account in Salesforce, even though it is making the association within Hubspot.
I've made some layout changes to pages in Salesforce to hide various redundant fields, but haven't deactivated or deleted anything and in particular I haven't touched the Acount Name field on either Contacts or Accounts.
I've checked all the usual stuff in Hubspot to ensure syncing is still active, inclusion lists haven't changed etc. The only change I've made in Hubspot is to add a custom mapping within Company Mapping of Industry to a new field in Salesforce called Hubspot Industry (since the standard Industry mapping wasn't working for some reason and there is no way to edit it). Possibly this might create a clash somewhere but I can't see it causing the problem we have.
I'm completely stumped on this one and out of ideas - if anyone has any ideas what else I can try I'd really appreciate it!