Salesforce Unavailable Error

[Jaismary]

We have a live environment that connects Hubspot to a Salesforce Sandbox. The integration user used for connectivity has a cloned admin profile without modify all permissions over standard and custom objects. The sync works perfectly between the above-mentioned environment.

We created a trial Hubspot account which is integrated with a Salesforce developer account in which we followed the same steps as above. After  completing the integration process on selecting of Contact/Company/Deal tabs we receive an error which states as follows:

"Salesforce Unavailable"

This error occurs intermittently, also a new sync error generates in Sync Error (please check the attached image)

[bradmin · Accepted solution]

Hi, @Jaismary. when you originally set up the integration, did you choose the option to connect to a sandbox, or production?

In a vacuum, this is tough to diagnose without knowing the specific errors that are firing (or seeing a HAR file). You may want to reach out to HubSpot support, to have them help with this kind of investigation.