Salesforce Integration - Duplicate Emails - Selective Sync
Oct 9, 2019 11:57 AM
Hi HS Experts,
I'm trying to integrate SF with HS; however, we have a lot of duplicate emails in the Contact level as our business model can accept Contacts with the same email ID to have multiple accounts. The duplicate emails make the integration with HS a challenging process because HS will merge the Contacts and it will mess up the Companies (especially when it comes to financial information).
We tried to do the Selective Sync from SF by sending only the Mother account and the Contacts that are associated to the sub-accounts. We created a rule that SF will sync only the Accounts with Account Record Type "Mother". Unfortunately didn't work because once you start adding Contacts to the sub-Accounts, SF syncs the entire Contacts/sub-Accounts/Mother Accounts.
Can you please let me know if any of you have experienced something similar?