Salesforce Duplicate Lead Created Becauase of Multiple Emails

dlnguyenn
Member

Hi all,

 

My Hubspot instance is synced up to my Salesforce instance.  Normally, if a Contact has a single email address, Hubspot creates a single record for the Contact as a Lead.  If a Contact in Hubspot has multiple email addresses (under the Email field), however, Hubspot creates multiple Lead records for each email address, even though there is only one Contact in Hubspot:

 

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How is it possible to avoid this?  Since Hubspot only uses the primary email address for most of its actions (e.g export a list) I'm unable to update the 'Second Email Address' property on a Hubspot contact to match a non-primary email address. 

 

2 Replies 2
jennysowyrda
Community Manager

Hi @dlnguyenn,

 

I want to tag in a few subject matter experts who may have some advice for this topic. @bradmin@SalesforceScott, do you have any suggestions for @dlnguyenn?

 

Thank you,
Jenny


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Agata
Participant

Hello @dlnguyenn

 

have you maybe found any solution to this problem in the meantime?

 

Thanks a lot!

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