Jun 26, 2019 8:50 AM
I create a Salesforce-Hubspot integration, now when ever I am creating a Contact in Hubspot that is shown in salesforce also update to that created contact in Hubspot or Lead in salesforce is working fine.
Problem: Now the problem is I have existing contacts and leads in salesforce those are not available in Hubspot also If I am creating any new lead/ contact in salesforce that is not getting created in Hub-spot
Please suggest what could be the cause
Jun 26, 2019 9:00 AM
First thing to check is if you have the right 'create Salesforce leads/contacts in HubSpot' settings in the integration configuration. See: Creating contacts in HubSpot
Be aware that this will only apply to newly created and updated records with a valid email address (for deduplication). You then need to make sure they are in your inclusion list if you want them to stay in sync.
Hope this helps.
Jun 26, 2019 9:09 AM - edited Jun 26, 2019 6:24 PM
Jun 26, 2019 9:50 AM
Agree to your statements, and appreciate the fast response
I did further analysis and found that
Creating Contacts in HubSpot
Don't automatically create Hubspot contact was selected
if elegible to sync create Hubspot contact..
Now with selecting the correct setting here I am seeing that when I am creating a new lead/Contact in salesforce a New contact is being created.
This is working fine for new contact created in salesforce
For Existing contacts in salesforce I am not seeing a new contact being cerated in Hubspot
Jun 26, 2019 9:55 AM
Jun 26, 2019 9:59 AM
So does HubSpot will not create the Hubspot Contacts for existing salesforce Lead/Contacts?
Then can we use import wizard to import all contacts and leads from salesforce? The reason for asking is does it create any duplicate if the Hubspot already has the contact which I am importing from Salesforce
Jun 26, 2019 9:56 AM
To add further
Integration user has access to all contacts via sharing settings, I logged in as integration user and able to see salesforce contacts
Ablout the specific example how can i share the example please let me know,
The issue is quite state forward, I did integration and has the inlcusion list to only sync contact with specific creteria in Hubspot
Then I checked in Hubspot if salesforce contacts and leads are available in Hubspot, I did not find any.
then I added an OR condition in inclusion list to have sync for those contacts and Leads whose Salesforce Lead ID or Salesforce Contact Id is known
Still I do not see the existing salesforce contact/Lead created as Hubspot Contacts
Not sure what I am missing
Jun 26, 2019 10:01 AM