SalesForce Duplicating Tasks
Apr 17, 2019 9:32 AM
Have a question regarding a Hubspot campaign and the SalesForce sync creating a lot of duplicate tasks:
Currently, we are working on a campaign (e-mail campaign) for an event. We synced the Salesforce campaign with the HubSpot campaign. We have a problem here, because every time someone opens the mail, it creates a task in Salesforce.
Basically, that is very fine, except someone opened this mail 50 times. Here an example with only 4 times opened:
Is there a possibility to limit the amount of the same task?
When it was opened once, that is basically all we need to know on the Salesforce side. A second or 50th time is not necessary to know.
This happens for both automated and batch and blast emails.
I think this is a HubSpot problem, but if it's something on the SalesForce side and there's direction to be given please let me know, as well.