Problems with Zoom Data Sync?

[ZChurney3]

Hello everyone! I wanted to reach out and see if others are having complications with the Zoom + HubSpot integration, particularly with being able to sync updated data and information. We have been trying to run the sync feature directly in Settings > Integrations > Zoom > Settings > Webinar Events: Click 'Sync'. I wasn't sure if there is a problem with Zoom (I didn't see any issues there in setting or permissions) or if it's with HubSpot. If anyone else has or is having this issue and knows how to fix it, please let me know! I appreciate the help! 

[CJPratt]

The syncing issues have been happening for years, wish that HubSpot would work on making this better. I'm starting to look at other options because so much manual work has to be done. 

I typically use Zoom for registration, then have it sync to HubSpot. Next time I will do it the other way and have HubSpot own the info, see if that makes less work. 

As it stands, the info is unreliable. Some of it is downloadable, but not all fields are coming over - very odd. 

[danielrnorris]

Hey yeah I just integrated a client and was surprised that it wont auto sync. I keep having to update it by manually pressing the Sync button. The last time I used it for a client a few years back it worked fine. Does it work auto for you now or are you manually pushing it to update?

[danmoyle · Accepted solution]

@ZChurney3 I don't see any current issues with the integration, but in my research it looks like there are historical hiccups with it.

• Zoom Integration Not Working (the only solution is contact support)
• Zoom is currently experiencing issues with Webinar Sync (looks like a known problem back in the day and not sure if Zoom fixed it)
• Use HubSpot and Zoom webinars (found this interesting: "The Zoom integration does not support Zoom Events or webinars created as part of a Zoom Event." Is that the issue perhaps?)

Not exactly a full answer, but some additional resources. Thanks! 

[ZChurney3]

Thank you for the reply!! It eventually worked, I just had to click 'Sync' about 10 times before it ended up doing it... It does look like there is a history with complications. I wish HubSpot had its own video conferencing software. Online events for marketing professionals is huge and they would love to build out the forms, etc. and collect the data faster and more efficiently if there were a tool like that available through HubSpot. 

[danmoyle]

Happy to help (even if I didn't do much 😄) @ZChurney3. I think that's a great idea. I submitted it here if you want to give it an upvote!