Multiple Salesforce Tasks Created After Hubspot Marketing Email Delivered

shannonkv · ‎Nov 13, 2020

Hi,

An email blast was sent via Hubspot (over 1000 emails). In Salesforce, it created multiple form submission follow up tasks for about 50 emails. We have a SF workflow set up for marketing form submissions, not emails being sent out.

Can anyone help in explaining why these SF tasks were created?

shannonkv · ‎Dec 15, 2020

This has happened again. It is creating following up tasks in SF for existing contacts who are opening Whitepapers via an email sent from Hubspot. This is triggering a task creation in SF, which it should not. Can anyone help?

TiphaineCuisset · ‎Dec 16, 2020

Hi @shannonkv

Thank you for your reply

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this!

Thank you

Have a lovely day

Tiphaine

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JessicaH · ‎Nov 16, 2020

Hi @shannonkv,

Thanks for reaching out.
I want to tag in some thought leaders to see if they can assist with this.
Hi @StefaniUAT @Aakar @Simplii, would you be able to share your thoughts?

Thanks,
Jess

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