Mailchimp Integration Automatically Turning Off

[jasonmontoya]

I've got a client using Hubspot with the Mailchimp integration setup.

The integration works well when it's enabled. But for an unknown reason and without any type of notification, the integration shuts off. We'll turn it back on, and it'll stay on for a few weeks until it randomly shuts off again.

Any advice as to what's happening and how we might be able to debug this?

[webdew]

Hi @jasonmontoya ,

When checking on this in our internal database, it looks like we would need more info to further troubleshoot. when you experience the integration being disconnected, can you have them chat with Support again so that they can look into it. You can click on the help button added at the bottom right and directly share the client ID with support. They will surely help you with the right and best possible solution right away. 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[jasonmontoya]

I actually chatted with support first before posting to the community since they were unable to help. That may have been related to the fact the account in issue is on a free package.

[MiaSrebrnjak]

Hi @jasonmontoya,

Thank you for reaching out to the Community!

My first thought was that this could be an app authorisation issue.

Can you check if the integration is authorized in MailChimp? 

I also wanted to share this help article about the integration.

I hope this helps! 

Cheers
Mia, Community Team 

[jasonmontoya]

It says it's connected so I don't think it's an authorization issue.