Installed Fb messenger

[TienThinker0902]

I had installed Fb messenger before but I deleted it and when I reinstalled Fb messenger it didn't work again. I don't understand why when I try to hit the install button it takes me back to the link
https://app.hubspot.com/live-messages-settings/9202122/inboxes/5807183/channels

I don't understand why, if I successfully reinstalled it should appear like this picture

[DavidDennison · Accepted solution]

Hi there!

The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.