Marketing Integrations

TienThinker0902
Member

Installed Fb messenger

SOLVE

Screenshot 2021-10-22 235059.pngI had installed Fb messenger before but I deleted it and when I reinstalled Fb messenger it didn't work again. I don't understand why when I try to hit the install button it takes me back to the link
https://app.hubspot.com/live-messages-settings/9202122/inboxes/5807183/channels
Screenshot 2021-10-22 235026.png

 

I don't understand why, if I successfully reinstalled it should appear like this picture

Screenshot 2021-10-23 001831.png

1 Accepted solution
DavidDennison
Solution
Key Advisor

Installed Fb messenger

SOLVE

Hi there!

 

The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.

David Dennison

Search Engine Optimization

and Content Marketing Expert

mobilePhone
702-556-5062
emailAddress
david@daviddennison.com
website
https://daviddennison.com

View solution in original post

1 Reply 1
DavidDennison
Solution
Key Advisor

Installed Fb messenger

SOLVE

Hi there!

 

The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.

David Dennison

Search Engine Optimization

and Content Marketing Expert

mobilePhone
702-556-5062
emailAddress
david@daviddennison.com
website
https://daviddennison.com