Marketing Integrations

TienThinker0902
Member

Installed Fb messenger

SOLVE

Screenshot 2021-10-22 235059.pngI had installed Fb messenger before but I deleted it and when I reinstalled Fb messenger it didn't work again. I don't understand why when I try to hit the install button it takes me back to the link
https://app.hubspot.com/live-messages-settings/9202122/inboxes/5807183/channels
Screenshot 2021-10-22 235026.png

 

I don't understand why, if I successfully reinstalled it should appear like this picture

Screenshot 2021-10-23 001831.png

1 Accepted solution
DavidDennison
Solution
Key Advisor

Installed Fb messenger

SOLVE

Hi there!

 

The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.

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David Dennison

Social Media, Content,

and SEO Marketing

7025565062
david@daviddennison.com
https://www.k2analytics.com

View solution in original post

DavidDennison
Solution
Key Advisor

Installed Fb messenger

SOLVE

Hi there!

 

The first thing I would do is to go into your "business integrations" on your personal FB profile and disconnect FB messenger there. Then try to re-install it from the beginning. Sometimes you just have to do a new connection for the permissions to be set up correctly.

twitter
linkedin

David Dennison

Social Media, Content,

and SEO Marketing

7025565062
david@daviddennison.com
https://www.k2analytics.com