Identify contact from url with querystring coming from email

[SAut]

Hi all, I've got a Contacts list and I'm going to send to contacts a customized email which requires a user interaction (clicking on a CTA), sending the contact to an Hubspot landing page.

I would like to know how the landing page can identify the specific contact from this url (token? id?)

Thanks in advance!

[karstenkoehler · Accepted solution]

Hi @SAut,

Anything that is stored on the contact record, you can pass through a URL via personalization token.

https://knowledge.hubspot.com/website-pages/personalize-your-content

The internal syntax of a contact personalization token is {{ contact.internal_name_of_property }}

You can look up the internal name of a property in the property settings:

This means that you can pass on contact information dynamically to a landing page like this:

www.website.com?id={{ contact.hs_object_id }}

or

www.website.com?firstname={{ contact.firstname }}&lastname={{ contact.lastname }}

Let me know if you have any follow-up questions!

[karstenkoehler]

Hi @SAut,

Can you please explain what you would like to achieve? There are various ways of approaching this but it depends on what exactly your goal is.

[SAut]

Thanks @karstenkoehler ,

I will try to explain it with the dumbest example I can think of.

Suppose I've got a contacts list and want to send them an email with a button. The email would be something like:

====================================================

Hi John Doe (the name is automatically set for each contact),

click on the button to read something interesting:

CALL_TO_ACTION_BUTTON?id=john_doe_contact_id

====================================================

The contact clicks on the link, which points to an Hubspot landing page. On the landing page, the recipient reads:

====================================================

Hi, John Doe, this is the interesting thing etc....

====================================================

What I would like to achieve, is creating an dynamic email which contains a link with a piece of information (a token, an ID) suited to be read by the landing page so that the landing page can retrieve the full contact information and fill, for example, a placeholder or autocomplete a form field.

Thanks!

[karstenkoehler · Accepted solution]

Hi @SAut,

Anything that is stored on the contact record, you can pass through a URL via personalization token.

https://knowledge.hubspot.com/website-pages/personalize-your-content

The internal syntax of a contact personalization token is {{ contact.internal_name_of_property }}

You can look up the internal name of a property in the property settings:

This means that you can pass on contact information dynamically to a landing page like this:

www.website.com?id={{ contact.hs_object_id }}

or

www.website.com?firstname={{ contact.firstname }}&lastname={{ contact.lastname }}

Let me know if you have any follow-up questions!

[SAut · Accepted solution]

Hi Karsten,

thanks, the solution was in fact:

{{ personalization_token('contact.hs_object_id') }}

[karstenkoehler]

Hi @SAut,

Virtually the same thing as the one I had proposed earlier, glad it's working 🙂

Please make sure to accept my earlier replies as solutions if they helped you in getting this to work.

[SAut]

Thanks Karsten,

it's ok for the link creation. But if I wanted to pass the ID only

www.website.com?id={{ contact.hs_object_id }}

without passing other informations inside the url, how can the landing page retrieve the contact info?