Hubspot Form In WordPress 'Endless circle' when click 'send'

[VoiceNotes]

Hi,

We use HubSpot in our Wordpress website so people can contact us. It was working until about a month ago when people entered their question and email and clicked on 'send' it came through to our email and gave the user a 'thank you for your request...' pop up.

It still comes through to us but the 'continuous' circle appears on the website with no 'thank you for your request' so leaves users wondering if it's gone through or not.

Has anyone had the same and fixed this please? Our marketing agency has trialled another form but I don't like it as much. Thank you!

[himanshurauthan]

Hi @VoiceNotes ,

There can be any JS conflict or debug mode issue in your WP site.

Can you please share url of the page? or please check with developer tools in console for any issue.

Thanks,

Himanshu

[Ben_M]

Can you post a link to your page in question or a test page for us to review?  It's hard to tell exactly what is going on without seeing because it could be a conflict in scripts on the server.

[JessicaH]

Hi @VoiceNotes,

Thanks for reaching out.
I want to tag in some subject matter experts to see if they have any suggestions.
Hi @himanshurauthan @trevordjones @Jake_Lett, do you have any thoughts on this?

Thanks!
Jess