HubSpot User properties can't map to Salesforce!?
Jul 3, 2018 4:55 PM
The HubSpot Owner field works great! It syncs with our Salesforce lead/contact owner field in both directions.
When you map a custom HubSpot User field (e.g., "Sales Manager") to a Salesforce user field, you'd think the two fields would sync just like the default owner field does.
The value only syncs when it is set on the Salesforce side. If you try to set the value on the HubSpot side, it tries to write the HubSpot Owner ID to Salesforce and you get a reference error. Salesforce has no idea what the HubSpot Owner ID is!
The thing is, if you look at a contact record with the API, HubSpot HAS the Salesforce userID in a field called remoteID but they're not using it. 😞
I opened a support ticket but they suggested I use this method, which is a maintenance nightmare.
Anyone else struggling with this?