HubSpot Chat and Slack Integration

[JLockyear]

Question:  HubSpot and Slack have been successfully integrated over a year.  2 weeks ago something changed.   If a non Hubspot user employee, slacks on the Slack Hubspot channel, their slack post appears in live HubSpot chats with real customers.  HubSpot chat support suggest that we reconnec the Slack / HubSpot integration.   We did this last week.  This did not prevent slacks from appearing in chats by non Hubspot employees.   How do we fix this?   

[TiphaineCuisset]

Hi @JLockyear 

Thank you for reaching out. 

I'm not sure I understand exactly what's happening here, would you mind sharing screenshots and clarifying what steps you or the users are taking before you get an error? The more information, screenshots, and details you can provide the better we can assist!

Thank you!

Best

Tiphaine