Marketing Integrations

Tamadmin
Member

Having issues with Integrations

Hi, 

 

I connected an integration with this MakeWebBetter earlier today, see screenshot here: https://prnt.sc/1xgp6wv

 

However, after this integration happened, i notice the timeline of my historical orders, have been overwritten, the Original Source now shows this "Integrations_sync". 

See screenshot here: https://prnt.sc/1xgpeh2 

 

By right, the Original Source should be showing something like Google, Social media, Facebook, PPC etc... 

something like this, screenshot here: https://prnt.sc/1xgpir7 

 

So then i decide to just dis-integrate this MakeWebBetter app because its misleading and i can't identify the original source of my customers now. 

Hence i've removed this integration.

 

After removing the integration, i then i tried to create a new order via my woocommerce (just to see if everything will go back to the timeline like how it should be whereby Hubspot could track the original source again).

new order created, see here: https://prnt.sc/1xgq0e7 

 

However, now i face another issue, which is, the new order i created doesn't appear under the Contacts list or Deals list anymore.

see here, no new Contact: https://prnt.sc/1xgqfs1 

and here, no new Deals:  https://prnt.sc/1xgqhsg 

 

By default, if i had no integration, Hubspot should be updating the timeline, Contact list and Deal list isn't it? 

But now, nothing is appearing anymore. 

 

Please help, what should i do next? 

 

PSingh43
Participant | Platinum Partner
Participant | Platinum Partner

Having issues with Integrations

Hi,

 

Thank you for sharing the detailed information. The issue has been shared with the MWB support team and you will receive a response by Monday.

 

 

 

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com

0 Upvotes
PSingh43
Participant | Platinum Partner
Participant | Platinum Partner

Having issues with Integrations

Hi,

 

We would like to inform you that the issue of original source data is updated by HubSpot only. It's not a MakWebBetter issue. So, please contact the HubSpot support team for assistance.

 

 

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com

0 Upvotes
Tamadmin
Member

Having issues with Integrations

Hi, please contact me at theaislemarket@gmail.com 

 

By the way, I have once again re-installed the integration for MakeWebBetter Hubspot+Woocommerce integration. 

 

After installing this integration, i noticed that the Original Source data has been overwritten to "Integration / Integration_Sync". 
 
This is very misleading because the Original Source supposed to be like Google / PPC or etc... 
 
Now it is masked as "Integration / Integration_Sync", and im unable to identify the original source accurately anymore via the Hubspot timeline! 
 
Here's an example (snapshot below) of how it looks like right now after installing the integration. The properties of the Original Source under the Contact lists and Deal lists have all been changed:
 
1a - Contacts > Timeline Activity: snapshot here
1b - Contacts > Property History: snapshot here
2a - Deals > Timeline Activity: snapshot here
2b - Deals > Property History: snapshot here  
 
Also, for your information, the correct Original Source for this customer order, should be Google Search / Google Organic, see snapshot below extracted from my Google Analytics:
 
3 - Correct Original Source from Google Analytics: snapshot here 
 
Kindly assist, is this a MakeWebBetter or Hubspot issue?
 
Thanks!
 
 
 
0 Upvotes
PSingh43
Participant | Platinum Partner
Participant | Platinum Partner

Having issues with Integrations

Hi Tamadmin,

 

We are sad to hear that you are facing issues with the MakeWebBetter plugin. We would like to help you out. Please share with us the email ID on which our support team can connect with you.

 

Please be assured of the plugin features. It has been downloaded by many users and they are quite satisfied.

 

We would be happy to resolve your issues related to the plugin.

 

 

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com