Oct 27, 2021 3:28 AM - edited Oct 27, 2021 4:54 AM
I connected an integration with this MakeWebBetter earlier today, see screenshot here: https://prnt.sc/1xgp6wv
However, after this integration happened, i notice the timeline of my historical orders, have been overwritten, the Original Source now shows this "Integrations_sync".
See screenshot here: https://prnt.sc/1xgpeh2
By right, the Original Source should be showing something like Google, Social media, Facebook, PPC etc...
something like this, screenshot here: https://prnt.sc/1xgpir7
So then i decide to just dis-integrate this MakeWebBetter app because its misleading and i can't identify the original source of my customers now.
Hence i've removed this integration.
After removing the integration, i then i tried to create a new order via my woocommerce (just to see if everything will go back to the timeline like how it should be whereby Hubspot could track the original source again).
new order created, see here: https://prnt.sc/1xgq0e7
However, now i face another issue, which is, the new order i created doesn't appear under the Contacts list or Deals list anymore.
see here, no new Contact: https://prnt.sc/1xgqfs1
and here, no new Deals: https://prnt.sc/1xgqhsg
By default, if i had no integration, Hubspot should be updating the timeline, Contact list and Deal list isn't it?
But now, nothing is appearing anymore.
Please help, what should i do next?
Oct 30, 2021 8:28 AM
Thank you for sharing the detailed information. The issue has been shared with the MWB support team and you will receive a response by Monday.
Nov 1, 2021 7:59 AM
We would like to inform you that the issue of original source data is updated by HubSpot only. It's not a MakWebBetter issue. So, please contact the HubSpot support team for assistance.
Oct 28, 2021 4:15 PM
Hi, please contact me at firstname.lastname@example.org
By the way, I have once again re-installed the integration for MakeWebBetter Hubspot+Woocommerce integration.
Oct 28, 2021 12:25 AM
We are sad to hear that you are facing issues with the MakeWebBetter plugin. We would like to help you out. Please share with us the email ID on which our support team can connect with you.
Please be assured of the plugin features. It has been downloaded by many users and they are quite satisfied.
We would be happy to resolve your issues related to the plugin.