Having issues with Integrations

[Tamadmin]

Hi, 

I connected an integration with this MakeWebBetter earlier today, see screenshot here: https://prnt.sc/1xgp6wv

However, after this integration happened, i notice the timeline of my historical orders, have been overwritten, the Original Source now shows this "Integrations_sync". 

See screenshot here: https://prnt.sc/1xgpeh2 

By right, the Original Source should be showing something like Google, Social media, Facebook, PPC etc... 

something like this, screenshot here: https://prnt.sc/1xgpir7 

So then i decide to just dis-integrate this MakeWebBetter app because its misleading and i can't identify the original source of my customers now. 

Hence i've removed this integration.

After removing the integration, i then i tried to create a new order via my woocommerce (just to see if everything will go back to the timeline like how it should be whereby Hubspot could track the original source again).

new order created, see here: https://prnt.sc/1xgq0e7 

However, now i face another issue, which is, the new order i created doesn't appear under the Contacts list or Deals list anymore.

see here, no new Contact: https://prnt.sc/1xgqfs1 

and here, no new Deals:  https://prnt.sc/1xgqhsg 

By default, if i had no integration, Hubspot should be updating the timeline, Contact list and Deal list isn't it? 

But now, nothing is appearing anymore. 

Please help, what should i do next? 

[PSingh43]

Hi,

Thank you for sharing the detailed information. The issue has been shared with the MWB support team and you will receive a response by Monday.

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com

[PSingh43]

Hi,

We would like to inform you that the issue of original source data is updated by HubSpot only. It's not a MakWebBetter issue. So, please contact the HubSpot support team for assistance.

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com

[Tamadmin]

Hi, please contact me at theaislemarket@gmail.com 

By the way, I have once again re-installed the integration for MakeWebBetter Hubspot+Woocommerce integration. 

After installing this integration, i noticed that the Original Source data has been overwritten to "Integration / Integration_Sync". 

This is very misleading because the Original Source supposed to be like Google / PPC or etc... 

Now it is masked as "Integration / Integration_Sync", and im unable to identify the original source accurately anymore via the Hubspot timeline! 

Here's an example (snapshot below) of how it looks like right now after installing the integration. The properties of the Original Source under the Contact lists and Deal lists have all been changed:

1a - Contacts > Timeline Activity: snapshot here

1b - Contacts > Property History: snapshot here

2a - Deals > Timeline Activity: snapshot here

2b - Deals > Property History: snapshot here  

Also, for your information, the correct Original Source for this customer order, should be Google Search / Google Organic, see snapshot below extracted from my Google Analytics:

3 - Correct Original Source from Google Analytics: snapshot here 

Kindly assist, is this a MakeWebBetter or Hubspot issue?

Thanks!

[PSingh43]

Hi Tamadmin,

We are sad to hear that you are facing issues with the MakeWebBetter plugin. We would like to help you out. Please share with us the email ID on which our support team can connect with you.

Please be assured of the plugin features. It has been downloaded by many users and they are quite satisfied.

We would be happy to resolve your issues related to the plugin.

Thanks

Team MakeWebBetter

preetisingh@makewebbetter.com