Duplicate emails with generic email addresses (firstname.lastname@example.org)SOLVE
Dec 2, 2019 5:19 PM
We are currently in the process of dedupping our Dynamics environment before we sync over contacts. The biggest issue we are facing are generic email address that are attached to multiple contacts. (i.e. email@example.com) There are many cases of multiple people being attached to the same email address. Obviously we aren't the only company faced with this issue.
Obviously this needs to be resolved but their are some small companies that only use generic emails. Knowing that HubSpot requires a unique identifier to sync to our CRM, how do companies around this problem?
Some use cases: Customer A & Customer B both use a generic email address. HubSpot is synced to Customer B. Customer A creates a sample request, but since that customer is not in HubSpot they don't receive our sample request automation emails.
Solved! Go to Solution.
Dec 3, 2019 10:34 PM
It is not currently possible to have duplicate email addresses in HubSpot, a possible workaround for you is to create the primary contact with an email address and then the secondary contacts have no email address.
You can make email address a non-mandatory field, it mentions it here.
And then create a custom field to capture the email address against the secondary contacts.
Chief Strategy Officer