Duplicate Zoom contacts

ABA · ‎Oct 13, 2021

Hello,

We've been using workflows to add list contacts to Zoom webinars which have worked out great. The issue we run into is that some contacts are using a different email address when they get to the Zoom registration page. Hubspot isn't merging those contacts and creates two separate contacts. Does anyone have a recommended fix for the duplicate contacts?

- Thank you

webdew · ‎Oct 14, 2021

Hi @ABA ,

An email id is a unique identifier for a contact in HubSpot. If teh contact is booking meeting with diff ids, HS will create a diff contact each time. The only solution here I think is merging these contacts manually: https://prnt.sc/1w39cmw

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

LaurenRyan · ‎Nov 1, 2022

Insycle would be able to help with this! We created this quick 12-minute webinar showing how to use Insycle for deduplicating records in HubSpot (or HubSpot & Salesforce!).

HubSpot + Salesforce Integration Certification Course
HubSpot Directory Profile

ABA · ‎Oct 15, 2021

Hi @webdew,

I was afraid that was going to be the only solution. Thank you for confirming.

webdew · ‎Oct 14, 2021

Hi @ABA ,

An email id is a unique identifier for a contact in HubSpot. If teh contact is booking meeting with diff ids, HS will create a diff contact each time. The only solution here I think is merging these contacts manually: https://prnt.sc/1w39cmw

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

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