Duplicate Zoom contacts

[ABA]

Hello,

We've been using workflows to add list contacts to Zoom webinars which have worked out great. The issue we run into is that some contacts are using a different email address when they get to the Zoom registration page. Hubspot isn't merging those contacts and creates two separate contacts. Does anyone have a recommended fix for the duplicate contacts?

- Thank you

[LaurenRyan]

Insycle would be able to help with this! We created this quick 12-minute webinar showing how to use Insycle for deduplicating records in HubSpot (or HubSpot & Salesforce!).

[ABA]

Hi @webdew,

I was afraid that was going to be the only solution.  Thank you for confirming.

[webdew · Accepted solution]

Hi @ABA ,

An email id is a unique identifier for a contact in HubSpot. If teh contact is booking meeting with diff ids, HS will create a diff contact each time. The only solution here I think is merging these contacts manually: https://prnt.sc/1w39cmw

Hope this helps!

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Thanks and Regards.