Duplicate Zoom contacts

SOLVE
ABA
Member

Hello,

We've been using workflows to add list contacts to Zoom webinars which have worked out great. The issue we run into is that some contacts are using a different email address when they get to the Zoom registration page. Hubspot isn't merging those contacts and creates two separate contacts. Does anyone have a recommended fix for the duplicate contacts?

 

- Thank you

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1 Accepted solution

Accepted Solutions
webdew
Solution
Top Contributor | Diamond Partner

Hi @ABA ,

An email id is a unique identifier for a contact in HubSpot. If teh contact is booking meeting with diff ids, HS will create a diff contact each time. The only solution here I think is merging these contacts manually: https://prnt.sc/1w39cmw

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

2 Replies 2
webdew
Solution
Top Contributor | Diamond Partner

Hi @ABA ,

An email id is a unique identifier for a contact in HubSpot. If teh contact is booking meeting with diff ids, HS will create a diff contact each time. The only solution here I think is merging these contacts manually: https://prnt.sc/1w39cmw

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

ABA
Member

Hi @webdew,

I was afraid that was going to be the only solution.  Thank you for confirming.

0 Upvotes