Marketing Integrations

kevindeepnote
Member

Custom properties via Segment identify calls not populating

SOLVE

I'm trying to add custom properties into HubSpot via Segment identfiy calls and I can't get them to populate.


We're sending an identify call with these traits:

"traits": {
    "plan": "personal",
    "useCase": "education-student",
    "workspaceId": "[hidden]",
    "workspaceRole": "admin"
  }

I want to append the trait "plan" to a HubSpot contact. If we send this payload, I would expect the contact to update with a custom field of plan=personal but I'm not able to get it to populate after creating a HubSpot custom property. I'm attaching screenshots of how I setup the HubSpot custom properties.


Screen Shot 2022-07-12 at 1.12.09 PM.pngScreen Shot 2022-07-12 at 1.11.59 PM.png

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1 Accepted solution
kevindeepnote
Solution
Member

Custom properties via Segment identify calls not populating

SOLVE

I figured it out. The identify call requires `email` as a trait.

View solution in original post

2 Replies 2
kevindeepnote
Solution
Member

Custom properties via Segment identify calls not populating

SOLVE

I figured it out. The identify call requires `email` as a trait.

MiaSrebrnjak
Community Manager
Community Manager

Custom properties via Segment identify calls not populating

SOLVE

Thank you for sharing the solution @kevindeepnote👍 




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