Marketing Integrations

PBaxter
Participant

Couldn't create the connection error

SOLVE

We have an integration to ZoomInfo, which works fine for those users that are admin/super-admin

 

However, for our regular users, when they hit the ZoomInfo button to send a record to HubSpot they get an 'OAuth' errors as follows:

 

screen shot hubspot.png

 

I'm not sure if this is something in the API configuration itself, or is hiding a problem whereby the users don't have access to certain functionality in HubSpot itself.  The API essentially just creates new companies and new contacts inside HS.

 

Any ideas how to diagnose? 

 

Thanks

 

Phil

0 Upvotes
1 Accepted solution
PBaxter
Solution
Participant

Couldn't create the connection error

SOLVE

Thank you both!   We'll try that!

 

View solution in original post

0 Upvotes
3 Replies 3
PBaxter
Solution
Participant

Couldn't create the connection error

SOLVE

Thank you both!   We'll try that!

 

0 Upvotes
webdew
Guide | Diamond Partner
Guide | Diamond Partner

Couldn't create the connection error

SOLVE

Hi @PBaxter ,

It looks like you need to temporarily give the users super admin status to set up the zoominfo connection, and then can remove it again according to their own docs: 

 

https://help.zoominfo.com/48496-setting-up-integrations/336588-hubspot


"If the connection fails or you receive an error it may be due to permissions. Please reach out to your Admin and have them grant you temporary Super Admin access in HubSpot in order to complete the connection. Once the connection is established they can remove your Super Admin status and the connection with ZoomInfo will remain."

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

Aseemgupta
Member | Platinum Partner
Member | Platinum Partner

Couldn't create the connection error

SOLVE

Hi @PBaxter ,

 

I see a particular user who has not been connected with ZoomInfo app.  If you give temporary super admin access and allows user to connect an app will resolve this problem. Later on you can remove super admin access if you want.

 

Thanks,

Aseem G

Grazitti Interactive

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