Chat widget was working but now is not workingSOLVE
a week ago - last edited a week ago
I followed every instruction, clicked every 'next' button and all 'save' buttons to set up the chat flow, and had it working - sending, receiving, data being recorded in contacts, and transcripts being emailed. I was impressed by a very professional addition to my site.
Today, without touching anything, magically it doesn't work anymore.
I was advised by chat support to add a tracking code. Why would I do this if I didn't add tracking in the first instance when the widget was already working?
Here's my settings: https://www.loom.com/share/93cd4b0ea00d4f6b84852baf39a3539b
Solved! Go to Solution.
a week ago
Are you using the HubSpot CMS? In that case, the tracking code is not needed, it is automatically installed. If you're working with a third party system (e.g. WordPress), you have to install it. In that case, it would indeed be mysterious why it was working for some time. (It shouldn't have.)
Identifying the cause can be tedious, the best way would be to work through this troubleshooting article: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages
Hope this helps!
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