Marketing Integrations

NSepp
Participant

Changing the integration user

Hello HubSpot community, 

 

I am trying to find a way to change the integration user in HubSpot. We have a custom integration to our CRM system and unfortunately the same user was set as integration user who set up the trial integration in our company. 

Now every time when something syncs back to our CRM it shows that this person last modified Leads. We would like to replace the user with an admin user. 

According to Support I cannot connect multiple instaces/user accounts to the same CRM account to HubSpot. This is my worry, if I change the user a) I cannot link the user to the same Production instance that is already up and running b) if I link a new user I will disable the production instance that is already up and running. 

 

Anyone experienced the same? 

Is there a way to do that without having an impact on the whole set up in Production (sync, syncing properties used in workflows etc). 

 

Thanks, Nora

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NSepp
Participant

Changing the integration user

Hi @Gaurav_Aggarwal, no we don't have that option because that is for Salesforce integration but we have another CRM integration. 

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Gaurav_Aggarwal
Guide | Partner
Guide | Partner

Changing the integration user

@NSepp 

 

In your Integration settings are you getting the option to change the user?

Gaurav_Aggarwal_0-1721118906508.png

 

If you can share the screenshots I can help you out in this.

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Guide

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