Cannot install the Zoom webinar app

[AntonyA]

Hello all

Despite confirming that I am Super Admin in HS and Admin on Zoom, I cannot install the app from the Marketplace. I get the below, and a message about permissions.

Any similar experiences or fixes? Thanks.

 

[kvlschaefer]

Hi @AntonyA,

Thanks for reaching out!

Do you have pop-ups and cookies enabled on your browser?

If not, I would recommend enabling then, refreshing your browser and then trying to install Zoom again. If you have a pop-up blocker, that could be why the integration isn't completing the install.

If you're still experiencing the issue after enabling cookies and pop-up, may I get you to clear your cache and cookies, please? I've included a couple of step-by-step articles below from Google below for you. 

Google | Clear cache and cookies

Google | Incognito mode

Can you please try those steps out, and let us know how it goes?

Thanks!

Kristen

[AntonyA]

Hi Kristen, thanks

I can confirm I've done all of the above without success.

Thank you

[kvlschaefer]

Hi @AntonyA,

Thanks for reaching back out!

May I ask to have you please contact the HubSpot Technical Support team? Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots or get on a screenshare with a member of the team. 

When you contact them, I would recommend having the following on hand:

• Screenshot of your user permissions
• Screenshot of the notification about why the install isn't working and/or a video recording of what you're clicking on that leads up to the issue.
• HAR file that records what you're clicking on leading up to the notification about the install error. Here are the instructions

Thank you,

Kristen

[AntonyA]

Hi Kristen

I think I've managed to resolve, but not how I was expecting to. The solution starts on the Zoom platform. On Zoom, you have to go to Advanced > Integrations, and then search the Marketplace for 'Zoom for HubSpot'. After giving the app 'permissions', I can then go to the HS app store and install Zoom for HubSpot. It seems to work immediately. Is this the equivalent of a token? I haven't tested the functionality but it should work.

Unfortunately I kept being referred to this Zoom documentation - 

https://support.zoom.us/hc/en-us/articles/215930143-Setting-up-the-Hubspot-Integration  - which is out of date now that HS no longer provides API keys.

Thanks for all your help.