CallRail integration - contacts are created but no UTM parameters

[warline]

Hello,

we integrated Callrail with Hubspot, new contacts are created when calls are coming in but not of the UTM parameters values available in Callrail are passover to Hubspot. 

Basically new contacts are created with the real phone number, fake email address like 2365943837@call.com and name filled in from caller id "City state". Would be ok as the person talking with them on the phone can update but we really need the UTM parameters to show that the calls are coming from paid campaigns. 

Any suggestions? 

Thanks. 

Corina

[tchalklen]

This is exactly what I wanted to achieve - passing through the "Medium" data from CallRail to a contact created throuigh the integration and populating a property "Lead Source" so we can attribute contacts to campaigns.

I really hope we can get an answer to this quickly. 

Thanks

Tim

[PamCotton]

Hello @tchalklen,

I would also recommend for a quick answer reaching out to CallRail technical support here as they will be able to see what data they are sending to HubSpot and provide you more details to archive your goal.

Thank you,

Pam

[BrendonTW]

Also noticed this problem. Really need UTM parameters coming through.

[PamCotton]

Hello @BrendonTW 

I would recommend reaching out to CallRail technical support as they will be able to check more information on how they are passing this information to HubSpot.

Kindly,

Pam

[PamCotton]

Hello @warline 

Thank you for posting in our Community, I would like to tag some of our top experts that may be able to help on this matter.

@madraynewm, @Dadams, @alexacree, would you be able to share your thoughts on @warline  question?

Thank you,

Pam