CallRail Integration Does Not Work

alexacree
Participant | Gold Partner

I am having an issue with my CallRail integration. None of the calls are going into HubSpot. CallRail does not see any errors on their end. Has anyone come across anything that would prevents the calls from creating new contacts in HubSpot?

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natsumimori
Community Manager

Hi @alexacree ,

 

I've found this post: https://community.hubspot.com/t5/Marketing-Integrations/Callrail-integration/m-p/208053

A Community member @madraynewm shared her advise, this might help you.

 

Also, have you connected with HubSpot Technical Support team regarding this matter? 

If you have access to support and have not connected with them yet, I'd recommend doing so too!

 

Thank you, 

Natsumi

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