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Top Resources for Marketing & Content

  • Workflow enrolment by clicking link in email - however Hubspot changes the link URL when delivered

    • Hi there, I want to use the "clicked link in email" for a workflow enrolment. The link is a whitepaper I've uploaded to Hubspot. I have use "Original URL" and pasted the same link into the workflow as I pasted into the email, let's call it hs-123.document.pdf However, I have tested this to a list of private accounts on Gmail and Hotmail with a live email (not a preview email) and the link in my inbox is different to the actual URL ...read more

  • Emailing contacts imported from Zoominfo

    • Hi All. Our leadership recently starting using Zoominfo for leads, and I wanted to confirm whether HubSpot as a platform supports sending emails in compliance with CAN-SPAM guidelines. I am well aware of these guidelines and what they entail, but was unsure of Hubspot's position on this method of emailing. Am i able to send emails to these contacts as long as they follow CAN-SPAM guidelines? ...read more

  • Custom email footer not recognised for publication

    • I have created an email for automation that requires a custom footer for compliance information. The system doesn't recognise it as a footer, despite using the "edit footer" dialogue. When I try to start from scratch, it will only recognise the default footer, but when I select custom, I get the error message again. What can I do? ...read more

  • HubSpot Navigation/File Location of File/Image Uploads for Email Signatures

    • Motns ago, I was recommended to use the HubSpot free email signature tool. The system has an image stored in the system I use for my signature. I'm logged into the HubSpot online WebUI/Control Panel, but for the life of me, I cannot find how to navigate to the file location. The file URL still works fine, but I can't find where in the WebUI where I can access it. Without revealing the full URL, it is being called on from sub domains of "hubspot ...read more

  • How does a Mail Client identify Marketing Mails as Marketing Mails?

    • Hello Community, my question is out of curiosity more than a real issue: If I sent a marketing email from HubSpot some mail clients identify it correctly as marketing medium and flag it as such. I wonder what are the technical parameters that allow mail clients like Outlook to do so: Does HubSpot deliver this information with the email (like in the email header) or is it based on the obligatory unsubscribe link at the bottom or somet ...read more

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TMHW on January 24, 2025
When creating an association in a workflow "matching property values" isn't showing all properties
Inside a workflow I'm trying to create an association between a Contact and a custom object called "Locations". Under "Create association when there are" I'm required to select "Matching property values", which makes sense. However when I go to read more
Reply Discussion Workflows
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
January 24, 2025
Hi @TMHW , This workflow action only supports certain properties as of now - you would have to copy your property value into a helper propert ...read more
JuWa on January 24, 2025
Page Overview for Traffic is missing search field?
Is there a plan to re-add the search field-filter option for page traffic? It used to be a very neat feature to check singular pages without having to export everything and then filter in the excel. Now, I have to export everything and filte read more
Reply Discussion Professional
0 upvote
0 Reply
Sim19 on January 24, 2025
change marketing ownership of a contact
Good morning everyone, I sent a newsletter to all my marketing contacts, and now when analyzing the feedback details, I see that a group of users unsubscribed. However, the contact is still specified as 'marketing' in the properties. How can I ensu read more
Reply Discussion Starter
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
January 24, 2025
Hi @Sim19 , Here's how you would set contacts to non-marketing: https://knowledge.hubspot.com/records/set-contacts-as-non-marketing In...read more
DMcManus1 on January 24, 2025
Where has the file library gone?
It used to be library files - but now when i click library I get templates/meeting scheduler/documents/playbook/snippets and my images are not in any of those? Live chat says they dont know to post here?
Reply Discussion FREE
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
January 24, 2025
Hi @DMcManus1 , I don't know why it has been removed from the navigation but you can access it via this link: https://app-eu1.hubspot.com/f...read more
DukeNova on January 23, 2025
Client Specific Usage Reports
I'm fairly new to HubSpot but my new job uses it and has an extensive database. I'm looking for a way to pull a report for a specific client that shows me historical usage data for them in different segments of our business. The closest I've gott read more
Reply Discussion Reports
0 upvote
4 Replies
aviafriat26
Participant | Diamond Partner
January 23, 2025
Hey @DukeNova , if this data is showing on the Contacts page, it’s being stored in HubSpot—likely as custom properties. You can absolutely pull a re...read more
Solved
jdv123 on January 23, 2025
Email code editing
Is there a way to edit code on the fly? For example: in the Marketo email editor there's a button on the top right that lets you open up the code and then see the results of any edits after saving. I ask because I'm getting this warning when pu read more
Reply Discussion Marketing Email Templates
0 upvote
2 Replies
jdv123
Contributor
January 23, 2025
AH! This helped put the pieces together, thanks a ton as usual @karstenkoehler !

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