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Marketing & Content

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Workflow enrolment by clicking link in email - however Hubspot changes the link URL when delivered
- Hi there, I want to use the "clicked link in email" for a workflow enrolment. The link is a whitepaper I've uploaded to Hubspot. I have use "Original URL" and pasted the same link into the workflow as I pasted into the email, let's call it hs-123.document.pdf However, I have tested this to a list of private accounts on Gmail and Hotmail with a live email (not a preview email) and the link in my inbox is different to the actual URL ...read more
Emailing contacts imported from Zoominfo
- Hi All. Our leadership recently starting using Zoominfo for leads, and I wanted to confirm whether HubSpot as a platform supports sending emails in compliance with CAN-SPAM guidelines. I am well aware of these guidelines and what they entail, but was unsure of Hubspot's position on this method of emailing. Am i able to send emails to these contacts as long as they follow CAN-SPAM guidelines? ...read more
Custom email footer not recognised for publication
- I have created an email for automation that requires a custom footer for compliance information. The system doesn't recognise it as a footer, despite using the "edit footer" dialogue. When I try to start from scratch, it will only recognise the default footer, but when I select custom, I get the error message again. What can I do? ...read more
HubSpot Navigation/File Location of File/Image Uploads for Email Signatures
- Motns ago, I was recommended to use the HubSpot free email signature tool. The system has an image stored in the system I use for my signature. I'm logged into the HubSpot online WebUI/Control Panel, but for the life of me, I cannot find how to navigate to the file location. The file URL still works fine, but I can't find where in the WebUI where I can access it. Without revealing the full URL, it is being called on from sub domains of "hubspot ...read more
How does a Mail Client identify Marketing Mails as Marketing Mails?
- Hello Community, my question is out of curiosity more than a real issue: If I sent a marketing email from HubSpot some mail clients identify it correctly as marketing medium and flag it as such. I wonder what are the technical parameters that allow mail clients like Outlook to do so: Does HubSpot deliver this information with the email (like in the email header) or is it based on the obligatory unsubscribe link at the bottom or somet ...read more

whistlerSign on January 24, 2025

Distinguishing between Website Forms and Google Ads Lead Forms

We are newer to Hubspot and I noticed that we can connect Hubspot and Google Ads Lead forms. Previously, I was using Zapier to send GA Lead Forms to a company email. Now, hubspot is sync'd with it but it still just comes in labeled as a form. Is it read more

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Solved

TMHW on January 24, 2025

When creating an association in a workflow "matching property values" isn't showing all properties

Inside a workflow I'm trying to create an association between a Contact and a custom object called "Locations". Under "Create association when there are" I'm required to select "Matching property values", which makes sense. However when I go to read more

Reply Discussion Workflows

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TMHW

Participant

January 24, 2025

There it is! Thank you! It would be nice if this changed to include the other types as these options can have typos in them. At least there's workaro...read more

JuWa on January 24, 2025

Page Overview for Traffic is missing search field?

Is there a plan to re-add the search field-filter option for page traffic? It used to be a very neat feature to check singular pages without having to export everything and then filter in the excel. Now, I have to export everything and filte read more

Reply Discussion Professional

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PamCotton

Community Manager

January 24, 2025

Hey @JuWa , thank you for reaching out and sharing your feedback regarding the missing search field in the Page Overview for Traffic. I und...read more

Solved

Sim19 on January 24, 2025

change marketing ownership of a contact

Good morning everyone, I sent a newsletter to all my marketing contacts, and now when analyzing the feedback details, I see that a group of users unsubscribed. However, the contact is still specified as 'marketing' in the properties. How can I ensu read more

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karstenkoehler

Hall of Famer | Partner

January 24, 2025

Hi @Sim19 , Here's how you would set contacts to non-marketing: https://knowledge.hubspot.com/records/set-contacts-as-non-marketing In...read more

DMcManus1 on January 24, 2025

Where has the file library gone?

It used to be library files - but now when i click library I get templates/meeting scheduler/documents/playbook/snippets and my images are not in any of those? Live chat says they dont know to post here?

Reply Discussion FREE

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karstenkoehler

Hall of Famer | Partner

January 24, 2025

Hi @DMcManus1 , I don't know why it has been removed from the navigation but you can access it via this link: https://app-eu1.hubspot.com/f...read more

Solved

DukeNova on January 23, 2025

Client Specific Usage Reports

I'm fairly new to HubSpot but my new job uses it and has an extensive database. I'm looking for a way to pull a report for a specific client that shows me historical usage data for them in different segments of our business. The closest I've gott read more

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aviafriat26

Participant | Diamond Partner

January 23, 2025

Hey @DukeNova , if this data is showing on the Contacts page, it’s being stored in HubSpot—likely as custom properties. You can absolutely pull a re...read more