Einsendungen aus Formularen löschen

[SBrück]

Hallo zusammen, 

wir haben ein neues Formular erstellt und mussten einige Tests durchführen. Nun soll das Formular öffentlich gemacht werden, aber es befinden sich bereits 20 Einsendungen in der Statistik. 

Kann man die Test-Einsendungen löschen und die Statistik zurücksetzen, ohne das Formular zu löschen? 

Vielen Dank für eure Hilfe

Basti 

[karstenkoehler · Accepted solution]

Hallo @SBrück,

Edit: Mittlerweile ist das Löschen von Einsendungen möglich 🙂 Aktuell als Beta, vermutlich in Kürze für alle.

---

Forms

Delete form submissions

Mar 19, 2024

What is it?

We are excited to announce the Private Beta for the ability to delete form submissions.

Users with appropriate permissions can now delete form submissions. By default the super admins for the HubSpot portal will be granted access to delete form submissions. Any user who needs to delete form submissions should reach to their portal admin to get the necessary permissions.

For the private beta, users can select up to 10 form submissions to delete at a time.

On deleting a form submission, all the relevant analytics data such as Submissions count, Conversion rate etc. will be updated.

All the reporting across HubSpot, for example, Customer journey analytics etc. will be updated to reflect the deleted submissions.

Please note that contacts/companies/tickets created via form submissions will not be deleted. Also, any workflows triggered via a form submission will continue to execute even after the form submission has been deleted .

Why does it matter?

As part of building forms, customers make test submissions to evaluate the form and could be receiving submissions from a bad actor who submits forms with bad data. However, there is no support to delete form submissions and in turn, these test submissions impact the form submissions analytics data. Hence, users struggle with reporting or analyzing form submissions accurately within HubSpot.

As a workaround, users have to manually export the form submissions data out of HubSpot to remove the test submissions or other faulty submissions etc.

This creates additional work for users, defeats the purpose of the reporting capabilities that HubSpot offers and ultimately results in disjointed solutions for marketing teams.

How does it work?

• Under the Forms tool, go to your specific form where you have submissions that you would like to delete.

You can see that this form has 3 submissions and the conversion rate is 100%.

• Select one or more submissions that you would like to delete. On selecting the submissions, you will see the "Delete" option enabled (if you have the appropriate permissions)
• Confirm that you would like to delete the submissions. Please note that once deleted, the submissions can not be retrieved.
• On successful deletion, all relevant metrics will be updated.

You can see that the Submissions count and the conversion rate is updated under the Performance tab and also the Analyze page is updated.

Who gets it?

All hubs and tiers

---

Alte Antwort:

leider nicht, habe ich schon einmal hier mitdiskutiert: Kampagnen live testen ohne Analytics zu "zerstören"

Von mir gibt es auch bereits hier eine Anfrage im HubSpot Ideas Bereich der Community: Exclude internal contacts from marketing email analytics and form submissions reports

Am besten upvoten und kommentieren. Das Produktteam setzt sich mit den Anfragen auseinander, die besonders beliebt sind.

Wenn ihr komplett sauber starten wollt, müsstet ihr meines Wissens aktuell ein neues Formular erstellen.

Viele Grüße!

[karstenkoehler · Accepted solution]

Hallo @SBrück,

Edit: Mittlerweile ist das Löschen von Einsendungen möglich 🙂 Aktuell als Beta, vermutlich in Kürze für alle.

---

Forms

Delete form submissions

Mar 19, 2024

What is it?

We are excited to announce the Private Beta for the ability to delete form submissions.

Users with appropriate permissions can now delete form submissions. By default the super admins for the HubSpot portal will be granted access to delete form submissions. Any user who needs to delete form submissions should reach to their portal admin to get the necessary permissions.

For the private beta, users can select up to 10 form submissions to delete at a time.

On deleting a form submission, all the relevant analytics data such as Submissions count, Conversion rate etc. will be updated.

All the reporting across HubSpot, for example, Customer journey analytics etc. will be updated to reflect the deleted submissions.

Please note that contacts/companies/tickets created via form submissions will not be deleted. Also, any workflows triggered via a form submission will continue to execute even after the form submission has been deleted .

Why does it matter?

As part of building forms, customers make test submissions to evaluate the form and could be receiving submissions from a bad actor who submits forms with bad data. However, there is no support to delete form submissions and in turn, these test submissions impact the form submissions analytics data. Hence, users struggle with reporting or analyzing form submissions accurately within HubSpot.

As a workaround, users have to manually export the form submissions data out of HubSpot to remove the test submissions or other faulty submissions etc.

This creates additional work for users, defeats the purpose of the reporting capabilities that HubSpot offers and ultimately results in disjointed solutions for marketing teams.

How does it work?

• Under the Forms tool, go to your specific form where you have submissions that you would like to delete.

You can see that this form has 3 submissions and the conversion rate is 100%.

• Select one or more submissions that you would like to delete. On selecting the submissions, you will see the "Delete" option enabled (if you have the appropriate permissions)
• Confirm that you would like to delete the submissions. Please note that once deleted, the submissions can not be retrieved.
• On successful deletion, all relevant metrics will be updated.

You can see that the Submissions count and the conversion rate is updated under the Performance tab and also the Analyze page is updated.

Who gets it?

All hubs and tiers

---

Alte Antwort:

leider nicht, habe ich schon einmal hier mitdiskutiert: Kampagnen live testen ohne Analytics zu "zerstören"

Von mir gibt es auch bereits hier eine Anfrage im HubSpot Ideas Bereich der Community: Exclude internal contacts from marketing email analytics and form submissions reports

Am besten upvoten und kommentieren. Das Produktteam setzt sich mit den Anfragen auseinander, die besonders beliebt sind.

Wenn ihr komplett sauber starten wollt, müsstet ihr meines Wissens aktuell ein neues Formular erstellen.

Viele Grüße!

[SBrück]

Vielen Dank für die schnelle Antwort, Karsten! 

Dann vote ich für deinen Vorschlag und hoffe, es wird bald umgesetzt 🙂 

VG

[HolliW00d · Accepted solution]

@SBrück @Dennis-DWFB @karstenkoehler Die Funktion ist seit 19.3.2024 als Beta 'Löschen von Formulareinsendungen' verfügbar. Ich persönlich hab es schon ein paar Mal genutzt!

VG

[MiaSrebrnjak]

Danke für deinen Kommentar & das Update @HolliW00d!  🙂 

Beste Grüße

Mia, Community Team 

[Dennis-DWFB]

Bleibt nach wie vor sehr suboptimal. Hoffentlich wird's bald geändert. Ich will ja nicht erst alles durchtesten um dann alles zu clonen und doch was zu vergessen. Gilt ja nicht nur für Formulare, sondern auch Mails und Workflows etc., dir dranhängen.