workflow - condition whether or not client responded to email
解決
i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens't respond via email, send a follow up email. and if the client responds, mark the workflow as completed.
workflow - condition whether or not client responded to email
解決
Hello -
sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.
You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.
In that case you could work with sequences. With the sequences tool, you can send a series of targeted, timed email templates to nurture contacts over time. When contacts reply to the emai, they will automatically unenrollfrom the sequence.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
If that answers your original, now very old question, @dshulmistra, you can make it easier for others to find this workaround by accepting this post as a solution.
Have a great day everyone!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
workflow - condition whether or not client responded to email
解決
It would be interesting to see this function being evaluated.
However I believe the solution is not that simple, as a client could reply anything to that email, therefore making it hard to allow for a suitable follow-up.
Curious to know whether a solution is in the works
workflow - condition whether or not client responded to email
解決
Hello -
sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.
You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.