workflow - condition whether or not client responded to email

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New Contributor

i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens't respond via email, send a follow up email. and if the client responds, mark the workflow as completed. 

 

how can i make this happen?

 

thank you

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Regular Contributor

Hello - 

 

sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.

 

You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.

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Occasional Contributor

Looking for the same solution here!

New Member

Definitely want this! Kind of seem's like the function of sequences but in a marketing email when the call to action is simply a reply. 

 

 

Please make this possible!

Highlighted
Regular Contributor

Hello - 

 

sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.

 

You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.

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Regular Contributor

It would be interesting to see this function being evaluated. 

However I believe the solution is not that simple, as a client could reply anything to that email, therefore making it hard to allow for a suitable follow-up. 

Curious to know whether a solution is in the works Man Happy

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New Member

I also could use this!

 

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