workflow - condition whether or not client responded to email

[dshulmistra]

i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens't respond via email, send a follow up email. and if the client responds, mark the workflow as completed. 

how can i make this happen?

thank you

[dshulmistra]

Can I start a sequence from a webform? If not, then your suggestion does not work. 

[karstenkoehler]

Hi @dshulmistra,

In that case you could work with sequences. With the sequences tool, you can send a series of targeted, timed email templates to nurture contacts over time. When contacts reply to the emai, they will automatically unenroll from the sequence.

Best regards!

[karstenkoehler]

Hey @dshulmistra,

Just saw this pop up because of @Jeanisrad's reply. This is actually possible in HubSpot now, following the steps here: How to run automations based on replies to marketing emails (thanks @OliviaB!)

If that answers your original, now very old question, @dshulmistra, you can make it easier for others to find this workaround by accepting this post as a solution.

Have a great day everyone!

[dshulmistra]

This does not work for me. The emails need to come from me directly, not an email channel. 

[Jeanisrad]

Oh goodness, this is amazing! Thank you for seeing and updating that!

[Jeanisrad]

+1 on this being something I'm looking for

[Bschielack]

I also could use this!

[mcdellanesta]

It would be interesting to see this function being evaluated. 

However I believe the solution is not that simple, as a client could reply anything to that email, therefore making it hard to allow for a suitable follow-up. 

Curious to know whether a solution is in the works 

[KatieSchieder · Accepted solution]

Hello - 

sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.

You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.

[Juanjo]

Looking for the same solution here!

[agreback]

Definitely want this! Kind of seem's like the function of sequences but in a marketing email when the call to action is simply a reply. 

Please make this possible!