workflow - condition whether or not client responded to emailSOLVE
Feb 6, 2018 2:22 PM
i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens't respond via email, send a follow up email. and if the client responds, mark the workflow as completed.
how can i make this happen?
Solved! Go to Solution.
Feb 13, 2018 10:51 AM
sadly I don't think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.
You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.