list filter isn't working

[Natasha_8Beyond]

i changed the dates but nothing changed:

https://prnt.sc/ZWuzNCTCYhRm

https://prnt.sc/SXW8cniu1T7e

after 15 mins it worked. 

this happens to me all the tiem.

imaging how much time and energy goes every time I want to create a report or check something. this happens everytime - I have to wait so long and refresh so many times till something happens. BTW this is not the first time I flagged this. So you redesigned the lists and renamed them. bugs are still there, so why?

[karstenkoehler]

Hi @Natasha_8Beyond,

Happy to help here – although I'm not quite sure what I'm looking at.

Could you please describe what you're expected outcome is and what you're seeing instead; and what exactly the discrepancy between now and 15 minutes after is?

In general, HubSpot segments / lists require a moment to populate, especially in larger portals or when large amounts of records are concerned. Even if not, it simply takes a moment. That has been the case for as long as I can think and is to some extent expected behavior.

Best regards

[Natasha_8Beyond]

In the images I shared, I changed the dates, but the same leads appeared.

The lists populate quickly. The actual problems I'm facing are:

1. Sometimes the lists get stuck and don't populate—like what happened yesterday.
2. Bigger problem: After the lists populate quickly, I move to "Performance" and see the pie data, which doesn't update. This wastes my time the most. I've lost hours refreshing it.

I have to use lists because they have the most accurate data compared to other places in HubSpot. Why is it like that? I don't know.

* Nothing changed in the 15 minutes; it just started working all of a sudden.

Thank you. 

[karstenkoehler · Accepted solution]

@Natasha_8Beyond are you using a supported browser? https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

If so, and if the issue persists, this seems to be a bug and I'd recommend reaching out to HubSpot support directly in-app via chat or email.

Keep in mind however that lists take a moment to populate correctly and that reports have the refresh rates mentioned here: https://knowledge.hubspot.com/reports/how-often-do-analytics-in-hubspot-update

Best regards