bounced emails

[NKiryati]

Hey, I have a new issue on hand please help -

from the two lists I used for two emails on Sunday, I see there is now a new list created by platform - is this list the eligible to receive marketing emails is the two lists i sent to minus the bounded emails? to send a new email today i should use this new list?

[NKiryati]

Also the numbers dont; add up so now i am questoning wheter this new list created is really the combo of my two lists minus the unsbsicrnced and bounced emails as:

when I add from both lists the bounced and unsubscribed it totals 180. If you taks both oroginal lists minus 180 it does not total the 683 total of the new list ...... my total lists ,minus the  bounced and unsubscribed should have totaled up to 1089....

[karstenkoehler]

Hi @NKiryati,

It's hard to verify what you're describing without seeing list counts and list filters. If you want to share screenshots, I'll happily have a look.

In any case, HubSpot automatically excludes unsubscribed or bounced contacts from your marketing emails. You don't have to actively exclude them.

[NKiryati]

[karstenkoehler]

@NKiryati then my previous answer remains correct and valid - this list shows those contacts who are from a more technical standpoint eligible to receive marketing emails. You would still have to make sure that these contacts have provided consent.

Let me know if you have any follow-up questions!

[NKiryati]

So when i will send a new email to my list, hubspot will automatically exclude those emails that were bounced or unsubscribed from my previous sent email?

[karstenkoehler · Accepted solution]

@NKiryati yes

[NKiryati]

Those are the filters - 

[karstenkoehler]

Hi @NKiryati,

This is an active list - can you open it and share a screenshot of the filters in the left sidebar?

I believe this is a list that simply filters for marketing contact status: https://knowledge.hubspot.com/contacts/marketing-contacts

Bounced contacts are automatically excluded by HubSpot from email sends.

The list that was created just tells you which contacts are eligible, not which contacts have a legal basis for communication. You should still apply your own filters and check whether these contacts expect to hear from you.

Best regards!

[TPolandPSA]

Hi, after block with passing the limit of hard bounce addresses I've fixed the list. However, HS is allowing sending message only to 3 among 310 receipients (they have never received this message, I've exported them as "unsent")