Lists, Lead Scoring & Workflows

slongley
Participant

Workflow connections - duplicate emails

When looking at the details for a workflow sending emails, if I look under 'Connections' and the emails used, the list includes several of the same email.

 

I can't find any details about this, but would like to know what it's telling me.

 

The workflows in question have if/then branches and loop back to a future action in the workflow. Is it 'counting' these emails multiple times?

 

Thanks,

0 Upvotes
3 Replies 3
natsumimori
Community Manager
Community Manager

Workflow connections - duplicate emails

Hi @slongley ,

 

Would you mind attaching a screenshot of your workflow so that the Community can better understand your question? It'd be great if you could specify which email action you're referring to!

0 Upvotes
slongley
Participant

Workflow connections - duplicate emails

This is under the workflow details

 

Screenshot 2021-09-16 at 09.42.58.png

0 Upvotes
natsumimori
Community Manager
Community Manager

Workflow connections - duplicate emails

Thank you for the screenshot. 

I researched and the Connections section counts any time that particular asset was mentioned (used) in the workflow. So for example, if you add "Email send" action with "Community Form Submission Email" then add if/then branch which says "clicked the link to meetings.community.com in "Community Form Submission Email",  you would see "Community Form Submission Email" twice in the Connections section.

Notification_Center.png